Current Vacancies

Current Vacancies

GRADUATE INFORMATION ADVISER

Organisation: UK NARIC

Location: Cheltenham

Starting Salary: £18k, plus benefits

Hours: 8.30am – 5.00pm Full time 37.5 hours per week Mon-Fri

UK NARIC is the UK’s National Agency responsible for providing information and expert advice on international qualifications and skills.  Do you have what it takes to work in a challenging and busy environment, dealing with international enquiries and helping people hoping to fulfil their academic and occupational ambitions?  If so, we would like to hear from you as we have vacancies for Information Advisers to join the UK NARIC team.

Job Role:

This is a fast paced, outward facing role in a friendly and dynamic office. As part of the front desk team, you will provide key administrative support, answer queries received from around the world in writing and over the telephone, and complete initial checks on new applications.

Responsibilities:

Principally, as a member of the Enquiries Service Centre team within the UK NARIC Information Services Group, the successful applicant will be required to: 

  • Take and manage a high volume of incoming telephone calls from people and organisations worldwide
  • Respond within service level agreements to written enquiries from people and organisations worldwide
  • Deal with incoming / outgoing post
  • Log enquiries in a records database
  • Ensure payments from customers are logged and sent for processing
  • Process and respond to enquiries within expected timeframes
  • Provide general administrative support
  • Occasional opportunities to represent the company at external events.

Applicant requirements:

  • Excellent team working skills
  • Excellent customer service skills
  • Experience of working in a busy office based environment
  • Flexible and adaptable with a positive attitude
  • Professional, courteous
  • Ability to thrive and remain calm, polite and patient under pressure

Person Specification

Essential Desirable
Qualifications
A UK Bachelor Degree
Skills/Attributes
Enthusiasm, efficiency and the ability to work successfully and supportively as part of a busy team
Very good organisational skills and meticulous attention to detail
Fluent verbal and written English Language skills, minimum IELTS 6.6 Foreign language competency
Ability to multi-task and to remain calm under pressure
Able to consistently produce high quality work to the service standards and targets set
IT literate – particularly with regard to Microsoft Word, Excel, Outlook and data input to information databases Experience of using CRM Systems
Experiences
A minimum of one years’ experience in a call centre or similar environment dealing with high volumes of inbound calls
Proven experience in an administrative processing customer focused role in a similar environment

Applications MUST be submitted in the Europass CV format, with a covering letter and details of two referees to recruitment@naric.org.uk.

Interview date: To be advised - various dates available
Interview venue: UK NARIC, Suffolk House, 68-70 Suffolk Road, Cheltenham, Gloucestershire GL50 2ED

Closing date: 31/01/2018

Please note:
We do not conduct interviews or selection testing remotely.
Applicants MUST hold a current permit or visa showing their right to work and reside in the UK.


CONTACT
CPQ

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